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Algarve Villa Selection FAQs

 

I’m not sure what type of accommodation I require. Can you help?

We have intimate knowledge of all the accommodation and resorts on our website, and we would be delighted to give you impartial advice on where would best suit you.

The property I want is booked out. Do you have any similar?

Yes, we have multiple properties of similar types. Not all our villas and apartments are featured on our website, so we do have a range of properties to offer.

Does Algarve Villa Selection have any Reviews?

Yes, we do please Click HERE

Is the price you quoted me subject to change?

Prices are subject to change, however, once you receive a confirmation email from us that your booking is confirmed, the cost of your holiday is fixed. There are no hidden extras.

What is included in the price?

Our prices are for the accommodation only on a self-catering basis. All properties are prepared for arrival, and most will have a maid service (Do check the property details for confirmation). The price does not include flights, car-hire / transfers, or any third-party services.

What is the payment required at time of booking?

Most properties require a deposit of 30% at the time of booking. Please check the property details for confirmation or ask the team.

Please note that the deposit is non-refundable. We recommend to all our guests that you take out holiday insurance to protect you against all eventualities in case you are unable to travel.

When is the balance due?

The balance payment for your holiday is mostly 10 weeks prior to departure. Please check the property details for confirmation or ask the team.

In the event of booking your holiday within the balance due date the full amount will be required to secure the booking.

Do we pay a Refundable Damages Deposit?

For all bookings a refundable damage deposit is required. The amount for the refundable damages deposit varies for each property so please check the property details for the amount or ask the team. Refundable damages deposit payments are by Bank Transfer only, we can accept sterling or Euros.

What payment do you accept?

We accept the following types of payment:

  • Bank Transfer or a Credit Card / Debit Card for UK residents.
  • Bank Transfer for non-UK residents.
  • For all Bookings made within 10 weeks of arrival, we can only except Bank Transfer.
  • Refundable Damages Deposit bank transfer only.  For the Refundable Damages Deposit we can accept Sterling or Euros.

Can I pay in another currency, other than sterling?

As a UK company we can only accept payment for accommodation in Sterling.

Can I pay my Refundable damages deposit in a different currency?

For the Refundable Damages Deposit we can accept Sterling or Euros. Refundable Damages Deposit bank transfer only.

Can you provide transfers to and from the airport?

Algarve Villa Selection has a couple of preferred suppliers that do offer airport transfers and car rentals. We are happy to help you with your arrangements and assist with bookings.

Can you reserve accommodation for me whilst I book my flights?

Whilst this is not always possible, we can request with the supplier that they hold the property for a couple of hours whilst you secure your flights.

Is it possible to book 6 nights or less?

In high and peak season (End of May to October) our minimum stay is 7 days. In low and mid-season, it may be possible to book for shorter periods of 5 nights.

I have children and need a cot & highchair. Can this be arranged?

Yes of course. Most property owners can supply them for a charge or in some cases complimentary. Do check with the team. If the property owner cannot supply them, we work with a preferred supplier who can deliver these and many other items you may need.

How do I collect the keys?

Details regarding key collection will be sent with your travel documents prior to departure. You will either be met at the villa, access keys at the property via a key safe or keys can be collected from reception.

Who do I contact if something goes wrong in the villa?

Close to your arrival you will receive contact details for the property manager who will assist the unlikely event that a problem occurs or if there is a maintenance issue. We are also available to assist too.

 

Do I need Holiday Insurance?

For your own peace of mind Algarve Villa Selection strongly recommend you take out holiday insurance that will protect you against all eventualities.

Our suppliers/owners mostly insist you do have full cover and that the policy includes:     *       Protection for you and all your party for all costs occurred should you cancel your        *Booking of the villa.

*Any assistance needed in the event of accidents, sickness, loss of luggage, money or any other losses you may incur.

*Protection against all Force Majeure events. As we have learned in the past few years anything can happen so please do check your policy for this, including viruses such as Covid-19 cover including all eventualities such as cancelling due to covid-19/a virus and getting covid/a virus whilst on holiday.

Are we ATOL bonded?

ATOL bonding relates exclusively to package holidays (accommodation with flights, car hire etc). We offer ‘accommodation only’ so an ATOL bond requirement does not apply.

Why is the name different to the property’s real name?

Sometimes, to keep the property owners address private we have to change the name as well. Should the owner have a different name, this will be advised before your arrival along with the full address.

Can you help us book extras, activities, and trips for our holiday? 

Yes, and we are here to chat you through ideas and ways to enhance your holiday! Whether you’re looking for an in-house chef, games equipment, car hire, transfers etc we can assist you in booking these. To find out more, speak with the team and check out our ‘Things to do’ page, ‘Places to visit’ page and Book with Confidence’ page. Please note that we don’t charge for a concierge service, we are happy to help you with all your needs. With many years in the Algarve our knowledge is valuable to our guests.

We want to organise a birthday surprise; can you help us organise this?

Absolutely! Our expertise is key so we can talk through your requirements and together we can come up with some suggestions. Maybe a boat trip, a wine tour, a private chef etc? We have lots of ideas so do pick our brains!

If you have any additional questions, click on the link HERE to our general enquiry form and we will be happy to answer your question.

Is there an age limit and any restrictions when booking accommodation?

The minimum age to book a property is 18. Our owner and suppliers aren’t able to accommodate groups where all the party are under the age of 25 (in some cases 30) and groups of Hen & Stag parties. Smoking is strictly forbidden and most suppliers/owners do not accept pets.

Is there a minimum stay?

Our properties are mostly available for a minimum of 7 nights, however, between October and May we can accept 5 nights in some of our properties.

Is there a set arrival day?

Most of the properties have a set changeover and arrival day. However, we do have properties that can accommodate a weekday/Sunday arrival so do ask the team for guidance.

Can I stay for 10 nights?

Most will run on a 7, 14, 21 etc night basis, Saturday to Saturday especially in the high and peak season. If you would ideally like a 10-night stay, please ask the team for guidance as some properties can accommodate this. Should your ideal property only accept a 7 or 14 night booking then you can stay for 10 nights, however, the supplier/owner would expect the 14 night rental rate.

Should I book Pool heating if available?

During July and August our guests mostly don’t have pool heating as the outdoor temperature is consistently hot which maintains the heat from the sun.

During May, June, September, and October a heated pool can sometimes be an advantage, although it does depend on the current outdoor temperature. Generally, the daytime is still sunbathing weather, however cooler in the evenings which is when the pool loses the heat from the sun making it cooler than summertime.

During these months you can always check with the team a few weeks before and we can give guidance based on current temperatures.

November to April are the cooler months and during rainy periods we would advise not using pool heating as the pool won’t reach an acceptable temperature. Should you book pool heating we can not offer refunds. Again, please do ask the team for guidance.

Please note, when booking pool heating the water temperature is dependent on the weather. If the weather is windy, raining and/or the evenings are colder this may mean the pool heating won’t be as effective. In any case, we advise the use of the pool cover if the property has one. This will help to maximize heat retention when the pool isn’t being used. As with all countries the weather is unpredictable so we cannot guarantee the temperature of the water.

What are your booking condition/terms and conditions?

Please find the terms and conditions HERE. Each property may have additional terms, and these can be found on the property description weblinks.

I like to book early so when can I book for next year?

If the prices are not showing online yet, we may have prices available at our office. Generally, prices start to go on the website between May and October, however if you don’t see them do ask the team and they will be able to assist.

How do I book with you?

Just call or email the team and once you have advised you wish to proceed, we will advise the supplier and confirm to you once we get the go ahead. Upon receiving requests to book we do always have to double check with the supplier in case the property has taken a booking between you receiving the quote and advising your intention to proceed. We advise that you don’t book flights until you have full confirmation for your booking first.

Do you provide extras such as Cots and highchairs?

The suppliers usually have cots and highchairs available, however, should they not be available at the property we work with a fabulous supplier of children’s equipment and tots among many other things.

Can you help me with things to do to enhance my holiday?

Yes, we work with some fantastic partners from personal wine tasting to games equipment. Do ask the team for more information.

Can I have an event or party at the property?

Very few properties on our portfolio accept events and parties. The properties generally will only allow the number of people stated on the property description. That said some properties can accommodate events so please do ask, however, please do not book if you have the intention to have an event / party just in case it is forbidden. Certain conditions and extra fees normally apply.
Even if you plan on a small party or celebration (exceeding the stated property capacity), and not a full-blown event such as a wedding, you are still also required to ask us first.

Are bed linen and towels provided?

Yes, all bedding and bathroom towels are provided.

Are pool towels provided?

If pool towels are available, it will be stated on the villa description.

What are the Check-in and Check-out times?

Usual check-in is 16:00 and check-out at 10:00. Some do differ so do check the description of the property.

These times may be flexible if there is no change-over on the day although this can’t be confirmed until a few days before depending on cleaning schedules.

Who do I contact if we have a problem?

Before arrival we provide you with everything you need to check-in. This includes numbers (including emergency contacts) for the property manager. You can also contact the team at Algarve Villa Selection too.

I hope these FAQs have answered any questions you may have had. If not contact the team as we will be happy help with any other queries. Click HERE 

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