We, Algarve Villa Selection Limited (“Algarve Villa Selection”), a company registered in England and Wales with company number 13357505 and registered office at 140 Lee Lane, Bolton, England BL6 7AF, act as an agent only in respect of all bookings we take and/or make on your behalf. For all accommodation services (Accommodation Services), your contract will be with the supplier of the arrangements in question (the Supplier/Principal).
We accept no liability in relation to any contract you enter into or for any Accommodation or for the acts or omissions of the Supplier Principal or any supplier or other person(s) or party(ies) connected with any Accommodation Services.
When making a booking, the named person on the booking contract agrees on behalf of all persons detailed on the booking form that he/she:
a. has read these terms and conditions and agrees to be bound by them.
c. consents to the Supplier/Principal providing passport information of all persons traveling to SEF (Portuguese border control) which is required by Portuguese law (Note: We will need to pass this information to the Supplier/Principal so that they can comply with their legal requirements. If you do not agree to this then we will be unable to accept your booking).
d. is over 18 years of age and is responsible for all persons who stay in the property/use any services or equipment included in the booking.
e. accepts full responsibility for all payments due in respect of the booking on behalf of all persons detailed on the booking.
f. will only allow persons whose information has been submitted to Algarve Villa Selection to occupy the booked property at any time, not exceeding the number of guests the property can accommodate.
g. will not hold any events at the property unless authorized by Algarve Villa Selection on behalf of the Supplier/Principal.
h. will ensure no smoking on the property.
i. will ensure no pets enter the property.
By making a booking via Algarve Villa Selection you are entering into a contract with the Supplier/Principal, which is the owner/supplier of the property named in your booking confirmation. As agent we accept no responsibility for any actions or failings by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully prior to booking. Any additional bespoke Supplier/Principal(s) terms and conditions which apply to your booking will be shown on the property website link under the relevant tab on our website, in your booking contract and will also be available on request from Algarve Villa Selection. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal’s liability to you.
Once your booking is confirmed by the Supplier/Principal we will confirm to you and send you your contract on their behalf.
By making a payment (whether a deposit or the full amount) you confirm that you have agreed to these Agency Terms and Conditions, all details made available to you in writing regarding the Accommodation services via email, on the property link on the website and/or any brochures regarding the property/service supplied prior to us issuing the booking confirmation on the Supplier/Principal’s behalf.
Final departure and access information for the property will not be supplied until your Accommodation Services have been paid for in full, we have received any applicable refundable damages deposits for the property and you have supplied all passport information for all guests.
In order to book your chosen Accommodation Services, you must pay a deposit of up to 30% of the total cost of the booking (or full payment if booking within 10 weeks of your arrival at the property or as otherwise requested by the Supplier/Principal). It is a term of all Supplier/Principals that we use, that such deposit shall be non-refundable. If you have paid a deposit, you must pay the full balance up to 10 weeks (depending on the terms of your Supplier/Principal. Please check the web link of your chosen villa or your pre- booking confirmation email for exact payment conditions) before your arrival at the property. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge cancellation fees.
Except when otherwise advised, all monies paid to Algarve Villa Selection will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal on your behalf in accordance with our agreement with the Supplier/Principal.
4. Cancellation By You
All cancellations must be made in writing, via email and we will act accordingly and advise the Supplier/Principal. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Accommodation Services. Where you cancel your booking of Accommodation Services, the Supplier/Principal will charge cancellation fees (which may be as much as 100% of the cost of the Accommodation Services and will normally increase closer to the date of arrival). Where you cancel on or before your balance due date, you will forfeit your entire deposit. For cancellations made after the balance due date, the cancellation fee will vary depending on your chosen Accommodation Services and the time of cancellation. The relevant cancellation terms of the Supplier/Principal will be set out on the individual accommodation page under booking conditions, as well as in your booking contract.
Any cancellations or amendments will be confirmed in writing, via email, by Algarve Villa Selection.
Where you choose to cancel your Accommodation Services due to border closures at the stage of the balance payment, or after that date, you must advise us immediately in writing (via email). Where border closures have been implemented in your place of residence making you unable to travel to your booked property, we will liaise between you and the Supplier/Principal to attempt to arrange alternative dates, but we will not be liable or obligated to make any refunds or pay any compensation to you. As agent only, we have no responsibility to you in such circumstances and the relevant terms of the Supplier/Principal will apply.
5. Amendments To Your Booking
If you wish to make any changes to your booking you must submit your request in writing and we will liaise with the Supplier/Principal on your behalf in respect of such change. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Accommodation Services. Where they are able to accommodate the amendment, a fee may be charged by the Supplier/Principal (please ask for details of applicable fees in respect of your chosen Accommodation Services) and an administration cost of £50 per amendment must be paid to Algarve Villa Selection in respect of any such request submitted.
Please note: some Suppliers/Principals do not allow changes and therefore full cancellation charges will apply.
6. Changes/Cancellation By The Supplier/Principal
You will be advised of any cancellation or significant changes made by the Supplier/Principal as soon as possible. In the event of cancellation by the Supplier/Principal, we will aim to find alternative accommodations from the same Supplier/Principal or, if needed, accommodation from another Supplier/Principal, but we will have no further liability to you. Should you request a refund we will liaise with the owner on your behalf.
Errors sometimes occur so make sure you check prices, photos and information and details/descriptions prior to booking. Changes can occur and we will update information/photos accordingly. Should changes be made, it is the responsibility of the Supplier/Principal to pass on this information to us and if changes are made without our knowledge, we are not responsible for not updating information.
We reserve the right to amend advertised prices at any time. If a price changes between you making an enquiry and confirming your desire to book, then the price advertised on the website at the time of confirming your booking shall apply. Once a booking is confirmed, all prices will be honored by our Suppliers/Principals.
8. Purchase of Additional Services
For other services that you may require such as car hire, transfers, games equipment, boat trips etc; Algarve Villa Selection can recommend suppliers and put you in contact with them if you wish. Please note that any bookings for such services are made directly with the relevant supplier and are entirely separate to your booking made with Algarve Villa Selection. We can only recommend such suppliers, and any bookings you make with them have no connection with Algarve Villa Selection. We do not provide any ‘package holidays’ or ‘linked travel arrangements/services’ in any circumstances.
Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly recommend that you take out a policy of insurance in order to cover you and all persons travelling against the cost of cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, loss of goods/baggage, loss of money and force majeure events where possible. It is important that you read travel insurance policies, or check with the insurance provider to ensure you are covered for all eventualities including but not limited to, if you are unable to travel or the Supplier/Principal cancels the booking due to force majeure (see Condition 16) or otherwise.
Due to the ongoing effects of Covid-19 we advise that you take out additional cover which will include cancellation if you catch Covid-19 prior to travel and/or will be self-isolating when your holiday is due to commence. It is recommended that, if possible, you acquire travel insurance for cover if you are unable to travel to your destination due to travel restrictions implemented in your place of residence, making it impossible for you to travel, or entry restrictions at your destination, making it impossible for you to arrive at the accommodation.
Should you require any extra items or services to be made available at the property which are not listed as included in the description of the property on our website or brochure, please advise us at the time of booking if possible. This includes any requests for cots and highchairs. All requests will be passed on to the Supplier/Principal and we will confirm to you whether such requested items/service is available. We cannot guarantee that these requests will be met by the Supplier/Principal and we will not be liable where they are not. Where the request can be met, there may be an additional charge which you will be responsible for paying at the time that such request for additional item/service is confirmed.
11. Our Responsibility For Your Booking
Algarve Villa Selection act as an agent only and your contract is with the Supplier/Principal of the chosen Accommodation Services. Our responsibilities are limited to making and managing the booking with the Supplier/Principal but in no circumstances shall we be responsible for the service/property supplied by them or any or other ancillary services you purchase. For ancillary services the supplier will provide terms and conditions to you. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the affected booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises due to our negligence or that of any of our employees whilst acting in the course of their employment.
If you or one of your party suffers personal injury, illness or death during your use of the Accommodation Services through no fault of ours or your own, we may, at our discretion, give you general assistance such as by assisting with locating medical services. The offer of assistance is without prejudice and we shall not be obliged to occur any expenditure in offering such assistance.
13. Your Behaviour
It is expected that you and all guests have consideration for your neighbours, other travellers and other third parties. If, in the opinion of Algarve Villa Selection or the Supplier/Principal, you appear to be behaving in such a way as to cause (or to be likely to cause) danger, distress, upset, annoyance or damage to third parties or the property, then the Supplier/Principal may terminate your booking and you and all guests will need to vacate the accommodation/service immediately. In this situation, Algarve Villa Selection and the Supplier/Principal will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, make any refund or pay any compensation. If needed you and/or your party may also be required to pay for loss and/or damage caused by your actions and we and the Supplier/Principal, will hold you and each member of your party (jointly and individually) liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure from the accommodation/service. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us by the Supplier/Principal, or any third party as a result of your actions, together with all costs we incur in pursuing any claim against you. We are not responsible for the actions or the behavior of other guests or individuals who have no connection with your booking arrangements or with us, however should you feel a third party’s behaviour is inconsiderate, likely to cause danger/injury, distress, upset or damage the Supplier/Principal will endeavour to assist you. In serious cases please call the police immediately on 112.
14. Visa, Passport and Health Requirements
For visa, passport and health requirements we can provide general information for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your holiday, but you should check with your own doctor for your specific circumstances.
If you or any member of your party have any health issues, medical problems or disabilities that could affect your stay in the accommodation/service, please provide us with full details prior to booking so that we can try to advise you as to the suitability of your chosen accommodation/service. Not all accommodation/services are suitable or able to accommodate everyone and in such cases, we will not be able to confirm your booking. Failure to provide full details before confirming a booking/paying the deposit, may result in the booking being cancelled and any applicable cancellation charges payable to the Supplier/Principal will be incurred when we become aware of these details. If the medical issue becomes apparent when you are in the property, we cannot accept any liability in any circumstances due to your non-disclosure of the medical condition at the time of booking.
Should you have a complaint, we will try to assist you in these circumstances, so please contact us in the first instance as soon as the issue arises and we will liaise between you and the Supplier/Principal. The contract for your Accommodation Services is between you and the Supplier/Principal and we act as agent only, so we have no responsibility or liability for such complaints. However, we will address all complaints to the Supplier/Principal once informed and seek to investigate and have your complaint addressed where possible. If you fail to follow this procedure, there could be less opportunity for the Supplier/Principal to investigate and rectify your complaint and the amount of any compensation you may be entitled to from the Supplier/Principal, may therefore be reduced or extinguished as a result.
If you decide to complain on your return home, you should write to the Supplier/Principal. You will see their name and contact details on your booking confirmation and final departure details that we send to you. We will of course assist you with this, should you choose.
If you wish to complain about the service, we have provided to you (our booking process/service) then please contact us directly.
16. Force Majeure
In the event of a force majeure occurrence, except where otherwise expressly stated in the Supplier/Principal’s terms and conditions, neither we nor the Supplier/Principal will be liable and we regret that as agent we will be unable to make any refunds or pay you compensation. However, we will liaise between you and the Supplier/Principal to attempt to source alternative dates, accommodation, compensation, or a possible refund, but this will be offered at the discretion of the Supplier/Principal.
For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
Please also see any specific force majeure terms in the Supplier/Principal’s booking conditions which will apply to your contract with them’
Whilst the supplier takes every care to maintain the property to a high standard sometimes things can happen outside their control, for example, appliances, fixtures, and fixtures can break down. Every effort will be made to replace or fix these items swiftly. However, some items may need new parts or need replacing altogether and this can sometimes take time and may not happen before your departure. We or the supplier cannot be held responsible/liable for such instances outside our control. We will assist all we can though.
17. Law and Jurisdiction
These Agency Terms and Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you reside in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
18. Use Of The Services
The Accommodation Services provided are to be used by the persons named on the booking form and advised to us by you. In the event of the Supplier/Principal finding extra persons residing at the service/accommodation, the Supplier/Principal reserves the right to charge you an additional sum or request that the additional persons leave the Accommodation Services. Failure to comply may result in your booking being terminated and all persons being required to vacate the service/accommodation without any liability for a refund or compensation. All properties are designated as strictly no smoking for insurance, safety, comfort and also for legal reasons. Failure to comply with this rule may mean that the Supplier/Principal terminates your booking without any liability for a refund or compensation. Access to the service/accommodation is from 16:00 on the day of arrival and you must vacate by 10.00 on the day of departure unless you have agreed otherwise with the Supplier/Principal.
19. Prohibition on Pets
Most Supplier/Principals have a strict “no pets” rule for their Accommodation Services. Failure to comply with this may result in the Supplier/Principal asking for the pet to be removed. Failure to comply may result in your booking being terminated by the Supplier/Principal with no liability for a refund or compensation. You may also be liable to pay additional cleaning charges.
20. Building Works/Disruption
Where construction/building works become evident in close proximity to the Accommodation Services the Supplier/Principle will assess these works case by case and will act accordingly. Should we be advised of any building work before your arrival which are be considered by the supplier/Principal to adversely affect the Accommodation Services, we will notify you as soon as possible. Where necessary, we will liaise with the Supplier/Principal on your behalf. We or the supplier /principle cannot be held responsible for any current building works or if any building work becomes evident after your arrival to the accommodation/service. As we act as an agent only, we cannot be held liable for any inconvenience caused by any building works.
The law does not dictate that neighbours or resort management need to advise of building works or noise adjacent to and or near any property. Therefore, we cannot be held responsible for any resulting disturbance. Any building work which may commence in the local area is completely outside of our control and this can include noise from landscaping, building and road works.
Please note that building works are legally allowed to take place from Monday 8:00am to Saturday 6:00pm. These are the normal and legally recognized working hours in Portugal. Some building works can also take place with additional license for longer hours and also on Sundays and bank holidays.
21. Damage Deposit
A damages deposit to the value specified on the website listing for the property and on your booking confirmation must be paid by bank transfer on the date advised when booking your Accommodation Services. This is a condition of the relevant Supplier/Principal responsible for providing your Accommodation Services. We will hold the damages deposit as agent for the Supplier/Principal. A complete check will be carried out on the accommodation/service prior to you arriving and after you have departed, with a comprehensive summary and inventory being provided to us. We strongly recommend that you carry out your own checks of the Accommodation Services upon arrival, and report any issues immediately to the Supplier/Principal’s management company. The contact information for such management company will be included in your final departure details. Any issues not reported by you upon arrival, but then reported to us by the Supplier/Principal during or after your stay, will be your responsibility and any costs will be deducted from the damages deposit. Photographic evidence of any damage seen on arrival or caused during your stay must be provided. Subject to any deductions for damage, a refund of the damages deposit will be made up to two weeks after the accommodation/service has been vacated by you. For instances where the property manager has to attend to the villa due to issues caused by the client, they may charge a call out fee which is payable to them of up to €100. Such events may include loss of keys or being locked out of the property. If a locksmith or other maintenance specialist is needed, all costs are to be paid to the property manager.
As an agent only, we have no responsibility where you are unable to make use of some or all of the Accommodation Services due to Covid-19. In such circumstances, the matter will be governed by the terms of your contract with the Supplier/Principal, albeit we will do our best to assist you by liaising with them on your behalf where possible. Please ensure that you familiarize yourself with the most up to date guidance in respect of Covid-19, both in respect of the country which you are due to depart and in Portugal, where the Accommodation Services are due to take place.
Date changes may be requested before your Accommodation Services start date, however it cannot be guaranteed that the Supplier/Principal will be able to honour such changes, and we are not liable if these requests aren’t fulfilled. Where the Supplier/Principal is able to accommodate such a change of date, it will be made in accordance with the terms and conditions of their contract and there may be an increase in price, which must be paid to us on behalf of the Supplier/Principal.
By making payment of your deposit you have agreed to all the above terms and conditions; and now you have made your deposit it’s time to look forward to your holiday and let us help make your stay fabulous. Contact the team for any advice or ideas.